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Returns and Refunds Policy
Software is non-returnable and non-refundable.
CPS Service Plans
CPS service plans may be refunded within 14 days from the day of purchase subject to successful cancellation of the plan by CPS.
XBit+ is non-refundable if the benefits have been used. A full refund may be issued only if you haven't used any of the features or benefited from the service in any way. XBit+ does NOT automatically renew so you will not be billed again unless you explicitly purchase a new year of XBit+.
Clearance items that are sold as-is are not eligible for refunds. Exchanges for defective items may be available at the discretion of XBit, but all shipping costs associated with replacing the item are to be billed to the buyer. This includes shipping costs to return the defective item AND shipping costs to send the replacement. If an item was described as defective or for parts only, no returns/exchanges will be accepted.
If you never opened the product, you are eligible for a full refund within 30 days of receiving the item; just pay return shipping. Excludes software.
If you have the packaging and it's in the same condition as when you received it, you are eligible for a full refund within 14 days of receiving the item; just pay return shipping. Excludes software. Unsellable items may be rejected for return.
If there is an issue with your product within 14 days of receiving it, contact us and we will discuss refund/exchange options. Excludes clearance items that were explicitly described as "for parts" or defective; those sales are final.
Product Damaged In Shipping, or Stolen By Porch Pirates?
Contact XBit and we'll work on a UPS/USPS/FedEx/Roadie claim. You may need to send us proof of the damage (pictures of the damaged product(s)/box(es).
Return Policy Updated as of 8/19/2023