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Holiday Return Policy
XBit will accept unopened and unused items bought between November 30th and December 31st for a full refund by January 15th, 2021. Refurbished laptops are excluded from this holiday policy.
General Return Policy
XBit has the right to refuse any return that it may deem fraudulent or harmful to business. If an accepted return is found damaged, or otherwise not in the same condition it was sold in, the buyer is subject to restocking fees up to 50% and/or lack of return shipping reimbursement. It is the buyer's responsibility to pay for return shipping costs. The only time return shipping costs are waived/reimbursed is when an item is returned as DOA (Dead on Arrival) or DIT (Damaged In Transit). Buyer must properly pack and ship item back.
Items Excluded From Return Policy
Items excluded from the return policy include digital license keys for software (Office, Microsoft 365, Windows, antivirus). Any purchases not made on www.xbit.llc or www.xbit.technology (Craigslist, Facebook Marketplace) are also non-returnable, since prices are usually heavily discounted or negotiated in person, not to mention sales tax was likely not charged. The easiest way to ensure purchases are returnable is to order items at retail price on the website, pay appropriate taxes/delivery fees, and get the order delivered to your door or arrange pickup at the business address.
Return Window / How long do I have to return an item?
For non-Dead on Arrival (DOA) and non-Damaged in Transit (DIT) related returns, you have 7 days to return your product to XBit from the date of purchase.
Returns cannot be accepted after 7 days.
Dead on Arrival Items, Items Damaged in Transit - What if the item gets damaged before it reaches me or does not work upon opening?
Customers have 24 hours from the time of delivery to report an item is Dead on Arrival (DOA) or Damaged in Transit (DIT). Any DOA/DIT requests after 24 hours will be denied a return/exchange.
Buyer's Remorse - I don't want this anymore. Can I still return it?
In the event that you bought an item by mistake, or changed your mind about the item, you are free to submit a return request as long as the item is UNOPENED AND UNUSED. XBit reserves the right to apply tamper evident stickers and seals to shipping/product boxes to ensure that you return the item exactly as you received it.
If an item is returned damaged, the buyer is held responsible. Whether it was intentionally or accidentally damaged before getting returned, customers may be subject to up to 50% in restocking fees. This of course excludes damage incurred in transit to the buyer. Please properly pack and ship items back to XBit.
Return Shipping - Who pays return shipping?
Return shipping is the responsibility of the buyer. Buyers may be reimbursed for return shipping costs if item was found to be DOA or DIT. Return shipping will be reimbursed only if the shipment is using a standard ground service such as FedEx Ground/Home Delivery or UPS Ground. USPS Priority Mail and other express shipping methods will not be reimbursed, unless the cost of said services is less expensive than ground/standard delivery options.